It is a well-known fact that people tend to share their negative comments much more often than the positive ones. When everything works fine, the clients usually keep silent as they are convinced there is nothing important to inform the others about. Nevertheless, whenever there appears to be some problem, they seem to rush to leave their feedback on the issue.
This is why we should encourage the satisfied clients to share their opinions on our company wherever it may have a decisive influence on sales.
How can we do it?
Just ask for it.
Sometimes the simplest solution results to be the best one. If you are not used to ask your partners or clients to rate your transaction, just start doing it. Many people will eagerly share a few good words about you if only you take the initiative and ask them to do so.
Offer a gift.
The gift should serve as a sign of your gratitude for the successful transaction and spent time. It may be a discount on another order in the future, or a few gratuitous pieces of the product ordered by the buyer most often. Usually, such gestures are really well-received, as they prove you are considerate with your trade partners and indeed appreciate their opinions.
Our experience on Merkandi clearly shows that opinions have a great impact on the decisions made by the buyers. Thus, do not neglect this part of customer service, and try to get positive comments from you satisfied trade partners. It will surely bring you more fruitful deals.