All members of Merkandi trading platform can count on professional help of our Customer Service Team. If You have any questions or concerns about Merkandi, please do not hesitate to contact us. We are offering You three basic forms of communication with us:
Of course, we offer You full support in all languages listed in the contact section of our website. Our Customer Service Team is at Your service from Monday to Friday, 7:00-14:00 BST (GMT +1).
We do our best to answer all of Your email questions as soon as possible. Any emails sent to us outside our working hours, are in most cases answered next business day.
Just please do not forget, that the members of our Customer Service Team are taking days off, or going on holiday, just like You do. In this case, You will always receive an automated reply about that, with an information when the certain person will be back in the office. Alternatively, You can contact us in the other language.
We also try to call back those of our members, who tried to call us outside our working hours.
Finally, if our office will be closed for some reasons, You will always find this information in the contact section of our website. We always list this announcement in advance, and always inform You why our office is closed, and when the Customer Service Team will be back in the office.