Offering the highest level of customer service is a very good business practice, especially for sellers. One of the most common mistakes in the wholesale industry is neglecting the response to messages received from buyers/sellers.
Merkandi is an international platform on which we place great emphasis on proper contact and business relations between users. To ensure a high level of service, we care about indicators and statistics of response to messages. Therefore, you can receive notifications from us if your panel contains unanswered messages.

Why do we do this?

• To notify you about unread messages - sometimes it happens that the messages go to your spam inbox or they are overlooked. We make sure that no message escapes you.
• To educate you about good business practices - many people are unaware that not responding to messages can have a negative impact on their business. We try to explain why replying to messages is so important.
• To increase your sales - if you don't answer today, the user may not be interested in your offer in a week. You need to serve everyone to maximise sales.

Why is this important?
Imagine running a store. A client enters it and asks a question. In how many cases have you encountered a situation where the seller pretends not to see the customer? We have not encountered such a situation, so why should it be different in e-commerce?
As we mentioned earlier, if the customer does not receive an answer today, then next time he or she may not contact you at all. Therefore, it is better to write "I am not interested", "No, thank you", etc., than not write anything back. Such short information will take you a few seconds, but it will not discourage the customer as much as no answer.
 

Can we require an answer?
We can't, because our goal is to make users aware and increase the response rate. We can't force you to reply, but we will always contact you for unanswered messages. If we do not receive a reply from you, we will prompt you to contact us. If we don't receive any response from you within two weeks, we reserve the right to disable the seller's option on your account.