Online threats are becoming more and more common, and phishing scams are getting smarter. However, you can significantly increase your online security with a few basic rules:

• Merkandi never asks for a password for the user's account on the platform or any other password for e-mail or any other services;
• Always make sure that you log in to the merkandi domain (merkandi.com, merkandi.de, merkandi.fr) and that the login page is secured by a certificate;
• Always check that the message you received was sent from the correct merkandi domain (merkandi.com, merkandi.de, merkandi.fr, etc.). We never send messages from other addresses;
• In case of doubts regarding the authenticity of the received message, please contact our Customer Service Office immediately. If possible, please send us the received message to [email protected] for verification.
• If you are a victim of phishing, please immediately report this to our team.

What is phishing and how does it work?
Phishing is an attempt to steal someone's data, in which a criminal impersonates a company or other person. In such situations, the sent messages usually contain information about account blocking, deactivation of some functionalities, non-payment of the order, etc., and a link to perform a requested action. This link usually leads to a page that is identical to the original, but in reality is only a copy of it at a completely different address. This site usually requires us to log in, upon which the data goes to the impersonator. An example of such a page is below:

How to prevent this?
Check the domain. If the domain differs from the Merkandi domains (merkandi.pl, merkandi.com, merkandi.fr, merkandi.com, etc.), do not log in!
Check if the connection on the site is encrypted - there should be a padlock with a valid certificate on the left side of the url address. If your browser informs you that the site is not secure - do not log in!

I provided login details on a fake website, what should I do?

• Report immediately to our Customer Service for assistance. At the same time, we recommend that you do the following:
• Change the password on your Merkandi account.
• In case you used the same password on other portals or websites, we recommend changing it as well.
• Log out of other sessions on other devices.

Do you need more information on how to avoid scam in wholesale trading?

You can check out this post from our Merkandi blog: 
• https://blog.merkandi.com/articles/10-ways-avoid-scam-wholesale-trading/

And our article on how to ensure the security of wholesale transactions: 

• https://merkandi.com/articles/how-to-ensure-the-security-of-wholesale-transactions/11